Refund Policy

At Hind Cloud, we strive to provide our clients with high-quality web development, design, and digital marketing services. We understand that circumstances may change, so we offer the following refund policy:

Eligibility for Refund:

• Before Project Commencement: If you have not yet approved the project proposal or agreement and we have not begun work on your project, you are eligible for a full refund of any payments made.
• After Project Commencement: Once we have commenced work on your project (e.g., design mockups have been created, development has started, etc.), refunds are generally not available. This is because our services involve significant time and resources invested in your project.

Exceptions:

In exceptional cases, we may consider partial or full refunds if:

• Hind Cloud Fails to Deliver: We are unable to complete the project due to circumstances within our control, and we have not fulfilled the agreed-upon deliverables.
• Mutual Agreement: Both parties mutually agree to a refund due to unforeseen circumstances.

Refund Process:

To request a refund, please submit a written request to [email protected] within [number] days of your payment. Include your project details and reason for the refund request. We will review your request and respond within [number] business days.

Non-Refundable Items:

• Third-Party Costs: Any costs incurred for third-party services (e.g., domain registration, hosting, plugins, stock photos) are non-refundable.
• Rush Fees: Any rush fees paid to expedite project timelines are non-refundable.
• Deposits: Deposits made to secure our services are generally non-refundable, as they cover initial project planning and resource allocation.

Changes to This Policy:

We reserve the right to modify this refund policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.

Contact Us:

If you have any questions or concerns about our refund policy, please don’t hesitate to contact us at contactobfsctd@hind.cloud

By engaging our services, you acknowledge that you have read and understood this Refund Policy and agree to its terms.